Support — finEm Ledger

How we can help

finEm Ledger is a mobile app for authorized finEm user. Use it to view your positions and history, and to confirm status against public on-chain records.

This app is a read-only ledger. It does not let you buy, sell, trade, or transfer tokens, and it cannot change blockchain data.

Contact us

Email: [email protected]

Website: https://www.finem.io

If you already work with a finEm relationship manager, you may also contact them directly for account-specific questions.

We aim to respond within 1–2 business days.

Common topics

Connecting a wallet

Use a supported wallet (for example MetaMask, Coinbase Wallet, or another WalletConnect-compatible wallet). You connect only to link your identity and verify your records—not to trade in the app.

Linking your wallet to your finEm account

After connecting, you will be asked to sign a one-time message. This associates your wallet with your approved finEm account so the correct ledger is shown.

Investor or borrower view

The app shows investor or borrower information based on your finEm role. If your screen looks empty or wrong, contact us with the email/wallet you use for your finEm account.

Balances and on-chain status

Figures in the app are for information and verification. On-chain records are public and are not modified by the app. For important decisions, confirm details with your finEm manager and, where relevant, a public block explorer.

Access / login issues

Access is limited to approved finEm partners. If you cannot link your wallet or see your data, your account may still be pending approval, or the wallet may not match the one on file.

Before you write to us

Please include:

1. Your full name and finEm contact email (if any)
2. The wallet address you tried to connect (if relevant)
3. Device type (iPhone / Android) and app version (from TestFlight or the store)
4. A short description of the issue and screenshots if possible